Once you receive your replacement device, if you have an iCloud backup, you are welcome to stay in the store while it restores, in case you need any assistance. Then, of course, there are the obvious hardware issues. From the website you can select your nearest store and choose a suitable time and date — right down to the exact 10 minutes that suit your needs. As a former Apple Retail employee, I loved working at the Apple Store. Do not ignore this person. The Genius Bar is for tech support only. However, it is straightforward to make a genius bar appointment.
If you are one of them, this article will help you. You must then select the nature of your visit - Mac, iPad, etc. How to sign up with iMore. Broken phones are drama producers in the Apple Store. It is entirely up to the Genius you are working with, but chances are they will follow the standard procedure and you will need to pay for your replacement if you don't have a warranty. They would have to select a different issue to be offered an appointment.
I have gone through the directions multiple times and I am always rerouted to the beginning again. I used the Apple store app like you said, and the genius called me over before he checked me in. . How to set up a Genius appointment at an Apple Store Sometimes, reading and chatting online isn't enough: If you have a hardware problem or tricky software issue, you may have to bring your Mac, iPhone, iPad, or Apple Watch to an Apple Store for diagnostics and possible repairs. Together, they cited information from. Click on the blue time link to make your selection.
Booking a Genius Bar appointment The easiest way to book a Genius Bar appointment is via the Apple Store website. There are two types of employees in the Red Zone, specialists and experts. If the store is packed, there will be someone trying to connect customers with employees. If this fails, perform a search manually. And remember, anyone can make a Genius Bar appointment. Then you'll be all set to take your hardware in, no app required. The site may list helpful tips to assist you before your appointment, based on your specific concerns.
The Genius Bar site has information for help via chat, phone, or email for software-based issues, as well as reservation assistance if you have hardware issues. There will be an employee with an iPad somewhere in the Family Room that can check you in for any type of appointment. For instance, for the iPhone, you'll see the option to get help with , problems with , issues with apps, etc. Once you click on the time slot, your reservation confirms automatically. Feel free to ask anything in the forums: Our forum users understand that when you are new to Mac, you might need extra help. This article explains backing up and restoring from a backup:.
Select a date, fill in your contact info, and be sure to arrive early for your appointment. Both methods save all your apps, text messages, photos, contacts, settings and more. Type in your zip code, and review the page listing Apple stores near you. When you select your date and time, you will be redirected to a summary page. There are a few different ways to make purchases in an Apple Retail Store. If the phone's screen is cracked, the employee will present you with the option of replacing the screen for a set cost, which will be done in store. The Genius Bar The Genius Bar is the most contentious aspect of the Apple Retail experience.
Then you can make an appointment at Genius bar or Apple Store to fix the solution officially. You can do this by searching for it, or allowing the app to use your current location to find the nearest store. How to use the iMore forums for help If your Mac or iPhone can't help you find a solution to your problem, try the iMore community! Or sign up using Facebook, Google +, Twitter, or with your Microsoft account. If one of Apple's knowledge base articles doesn't solve it, you also have the option of talking to an Apple Support rep on the phone right away, at a scheduled time, or via text chat; for hardware problems, you can also schedule a Genius Bar appointment. Choose from options including iPod, Mac, iPhone, iPad, and Apple Watch.
Also, it is very important to make a backup of the data on your device before taking it in. The store itself is broken down into three sections: 3. The Genius will use this to check if your device is in warranty. Pro tip: If you are bringing your phone in because you dropped it in the toilet, make the employee aware of this fact before they take possession of the phone. This is a critical step because if you don't check in and let the employees know you are in the store, they will cancel your appointment.
You can make an appointment online with your computer or phone from your specific store's webpage. Appointments are for a set amount of time, and backing up at the store limits the time a Genius can spend with you. Then, you must check this guide and even use this guide to make a genius bar appointment to fix the screen officially from Apple. The Apple Genius Bar Appointment team is comprised of professionals who are experts at troubleshooting and have been trained in helping their customers using easy to understand and follow instructions. I've been trying to figure this out on and off for more than a week. Nobody wants to barehand a toilet phone.