Asked him, if I dropped the phone, how would a scratch appear? My phone would start to make random phone calls, and open up apps. I made my appointment based on the battery when I booked it on the Internet. She now has a week to play with it and get used to the new features. And I cant believe this is happening from a large company like Microsoft?!? When I mentioned to the Apple person that they could have told me that when I called she replied well they can't because it might take leas time. He also tried to help me with my Mac, even though he said it is not his specialty, after another representative told us they were booked for the night.
We will never return to a Microsoft store and if they come out with something unique will find a compatible product at apple and if one does not exist we will go without. Come to find out, everyone else had an appointment too. Ralph unplugs and tells us we should send the device to Microsoft. Ralph our rep plugged in the machine and it performed as it had at home. O one asked if I needed assistance. The level of service, and general attitude of the employees that we have had experiences with, is below par, and unacceptable for Apple.
It's been 5 and when i called up about it, they told me they had no clue where it was at and would contact me when they could. I was cold by another customer if you don't schedule, they don't see you. I was informed the battery would be ordered and I had to return to have it replaced. I asked when more would be coming he. When you're on line with 3 people before you to wait 30 minutes just to try it is entirely too long! Took the phone to the apple store, informed them that I had just got the phone 92 days prior. I was going to spend a good amount. A couple were assisting employees.
They were out of stock. These two stores are polar opposites when it comes to customer service! They send a guy out to me that tells them to pack up my computer and sends me home. I'm surprised there's so many negative reviews. In the meantime they convince me to upgrade to Office 365 from Office 2010. Display stopped working on my wife's iPhone, no hits no issues. This keyboard isn't working and it's not your fault, but it's not Apple's fault either.
This was the worst service I have ever received in a store. Today was my first visit to the apple store, I needed a screen replacement. When I finally got an employee to acknowledge me, it was going to be another 20 minute wait because unfortunately I didn't know the secret system for getting helped. Is this what Apple is like now? Thank you to everyone who helped me today! Apple products are not infallible. This experience of a total disregard for long distance trips, and misleading websites is one more reason to take back up anything else as a pastime. I go walk around the mall and have lunch while they install the software.
Everyone else in the store agreed with her. Luckily enough, I have always purchased the applecare on every item we have purchased. If you want to get something serviced just walk in store straight up to the Genius Bar don't talk to anybody, you don't need an appointment you can push away right ahead of everybody else management doesn't seem to care. I thought a Monday morning would be slow; wasn't I surprised that the soonest I could get would late afternoon. We left and a couple days later drove an hour to the cherry hill location, we walked in were immediately helped and left the store with our problem solved in literally 4 minutes!!!!!! They really didn't want involved in the warrantee on the drive. There is a lack of parts stocking and appointment tracking.
He enjoyed it but 8-9 minutes for a demo per person is way too long! It's best to make an appointment, but that's no guarantee they will take you on time, yet they try to do their best. There's a special program on it and it's highly publicized. This past weekend it was finally working but the staff refused to let my son try it because he was only 12 and needed to be 13 even though I was with him. He went to the Freehold Mall to the Apple store and they told him they only had an 8pm appointment. She quickly found the issue was with one of my work related pieces of software was causing the issue and 15 min later I was on my way. Another employee came by to let me know the wait would not be long, which I appreciated. And being an iphone should it not last longer than 92 days.
There is no one specific occasion, however, we have been let down at this store multiple times. After some discussion, she wound up getting a brand new laptop which he helped set up, moved her passwords over, etc. I cried in the car afterwards. I stood by the ipads for 20 minutes. Employee wouldn't even look at me while I was asking him a few questions. In Sept 2013 I had a bad hard drive and they put in a new one, re-installed the operating system and software in a 3 day turn around. Walked out without replacement phone.
Went back to the store, sales rep tried to install it, and it did not work. He handed me the Microsoft Fastcard, so I purchased that game for 59. And why, if these are advertised all over the place doesn't Microsoft stock them? Especially Jennifer and Mary Lee. They told me it couldn't be fixed and offered me an equivalent trade, i traded up to an all in one pc and it was sold to me with a broken optical drive. Apple Store locator Freehold Apple stores located in Freehold: 1 Largest shopping mall with Apple store in Freehold: Apple store locator Freehold displays complete list and huge database of Apple stores, factory stores, shops and boutiques in Freehold New Jersey. I was going to spend a good amount. My boss was calling me while I am in the store freaking out.
The people are very helpful and sweet, I had a great experience with multiple employees who made me feel very welcome and gave me a lot of helpful advice. I logged into my Microsoft Account. My friend purchased the surface pro 4. Went to this store the last 3 weekends because my 12 year old son wanted to try their virtual reality display only to find that 2 of the 3 times it was not working due to updates they said. I'm writing this on my android which has gotten the crap kicked out of it.